Reigning Cats & Dogs, Inc. a Georgia corporation hereafter referred to as “RCD”, provider of pet services, and the undersigned, hereafter referred to as “client”, having requested that RCD provide said services to client, agree as follows:

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1. Caregiver: The RCD employee(s) arranged to provide requested services to client.
2. Service: Any service arranged through RCD and provided by RCD employee.
3. Emergency: Any condition placing client’s pet, home, property or caregiver in danger.
4. Inclement Weather: Any meteorological condition causing unsafe travel conditions.
5. Supplies: Pet food and cleaning materials provided by client as required by the service.
6. Trusted Companion: Any adult that accompanies caregiver, providing extra safety and security.
7. Boarding: RCD’s Bed & BiscuitSM and Daycare service as provided in caregiver’s home.
8. Job Share: Where RCD shares service duties with client-arranged non-RCD employee.

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1. To provide service as requested by client ensuring the well-being of client’s pet, property and home.
2. To immediately contact client for guidance in the event of a pet or household emergency.
3. To contact police in the event of any suspicious activity or event that may endanger client’s house, pet or caregiver.
4. Not to smoke in client’s home.
5. To make reasonable and prudent efforts to provide scheduled service during inclement weather.
6. To ensure continuity of service with alternate caregiver should scheduled caregiver become unable to perform.

1. To keep confidential client’s name, home and office addresses, phone numbers, e-mail addresses, work schedules, travel plans, credit card numbers and details, and any and all other information provided to RCD.
2. To secure client’s key and to store or surrender said keys only per client’s written instructions.
3. Not to use client’s computer, telephone, or any other equipment or possession of client’s, except in an emergency or in furtherance of service requested wherein written instruction has been received from client.
4. To enter only those areas of client’s home necessary for providing service as requested.

1. Not to remove client’s pet from client’s premises except as instructed by client for pet’s exercise.
2. Not to exercise dogs off-leash, except where specific written instructions have been received from client.
3. To strictly adhere to client’s written instructions for pet exercise, bladder and bowel relief.
4. To strictly adhere to client’s written instructions for pet dietary requirements.
5. Medications will be administered with strict adherence to client’s written instructions for same.
6. Boarders will only be caged overnight or when caregiver is away, or per client’s written instruction for same.

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1. To pay full amount due prior to service commencement.
2. To pay for visit caused by client’s untimely cancellation, client’s early return, or any other circumstance where caregiver arrives for service and is prevented by client’s actions or intent not communicated to RCD or caregiver.
3. To pay for locksmith charges, when not due to caregiver error, allowing caregiver entry into client’s home to perform services as scheduled between client and RCD.
4. To make checks in payment of services payable to Reigning Cats & Dogs.
5. Gratuities are solely at client’s discretion and payable directly to caregiver. RCD will, when client pays by credit card and at their direction, include an amount for caregiver gratuity in the amount charged to their credit card.
6. RCD has no obligation to service should full payment, or office-approved arrangements, not be received prior to reservation commencement.
7. To reimburse caregiver for supplies purchased, including a service charge as agreed to by client and caregiver.
8. To make payment at the standard visit rate, for each additional visit as may be deemed necessary by RCD and in the best interest of client’s pet and home.
9. To compensate RCD at an hourly rate, calculated to the nearest quarter hour, of twice the usual visit rate for that time in excess of standard visit allowance of 30 minutes used to clean up after pet’s ill behavior or sickness.
10. That plant watering is limited to client’s potted plants and to compensate RCD for watering of client’s potted plants, indoor or outdoor, that extends the pet care visit beyond RCD’s standard thirty minute visit.
11. Caregiver pickup and/or return of client’s keys may, at caregiver discretion, incur a nominal charge.
12. RCD may, at RCD discretion, seek emergency veterinarian care for client’s pets at client’s expense.
13. To remit payment to RCD within 3 days of client’s return home for any additional visits made.
14. To pay RCD a service fee of $2 for each denied credit card charge except when denial is caused by an RCD error.
15. To pay RCD a service fee of $25 for each check not honored by client’s bank.
16. To pay RCD a service fee of $25 for each round trip of 15 miles or less (7.5 miles each way) taking client’s pet to any location within RCD’s service area, whether it is requested by client or determined to be necessary by RCD.
17. To reimburse caregiver for medical expenses incurred by caregiver if injured by client’s pet.
18. To reimburse caregiver for damages to personal property caused by boarding pet.
19. To reimburse boarding caregiver for non-reimbursed medical expenses incurred by caregiver, caregiver’s immediate family, or guest or worker due to the actions of the client’s pet.
20. Due to house sitter limits on Easter Sunday, Thanksgiving Day, Christmas Eve/Day, New Year’s Eve/Day, we require that clients secure reservations that include those holidays with a deposit of 25% of the reservation total.
21. House sitters are additionally compensated for overnight stays on the holidays referred to in item 20 due to their long duration away from their families.
22. Boarding space limitations during the Thanksgiving and Christmas holidays require that clients secure reservations for those holidays with a deposit of 25% of the reservation total.
23. The deposit referred to in items 20 and 21 above may be paid by credit card to apply against the reservation total due.

1. To schedule service only with RCD office, never directly with the caregiver.
2. Scheduling service directly with the caregiver nullifies RCD’s obligation to service and affords the client no RCD insurance coverage or RCD service guarantees or assurances. Further, caregiver is in violation of the terms of their Caregiver Agreement with RCD and subject to civil and criminal penalty.
3. To provide RCD dates and times of departure and return.
4. To clearly indicate to RCD the responsibility for the first day and final day visits times.

1. Any refund due to cancellation, early return, etc. will be credited towards client’s next reservation.
2. A deposit required per items 20 or 22 is refundable only if cancellation made with the office (not the caregiver).
3. A deposit required per items 20 or 22 will not be refunded after three weeks prior to the start date.

1. To provide contact numbers for client-arranged job share service provider.
2. Trusted companion may, in the interest of safety, accompany caregiver to home entry point, but not inside.
3. Pets will have identity tags with current address, phone number and rabies data.
4. To provide RCD with specific instruction for care, including feeding, exercise, medication, or any special requests.
5. To provide RCD with an emergency number where client, or decision maker in client’s absence, can be reached.
6. To provide RCD with a veterinarian/vet clinic for pet emergency and the method of payment for incurred charges.
7. To provide adequate supplies for the anticipated duration of service, including reasonable reserves.
8. To fully disclose any history of pet aggression towards people or other pets.
9. To provide RCD/caregiver with contact information for utilities and client-preferred household repair contacts.
10. To provide RCD/caregiver with specific written instructions for arming and disarming all alarms systems required to perform service.

1. Boarding pickup after 12 pm will incur an additional full daily charge.
2. Boarding pets will be on an RCD approved method of flea control.
3. Adult pets that board will have been neutered or spayed.
4. To provide RCD with boarding pets current shot records prior to boarding drop-off.
5. To bathe boarding dogs within 24 hours prior to drop-off.
6. To provide a crate to secure boarding pets during unsupervised time.

1. To hold harmless, indemnify and defend RCD and caregiver for damages resulting from pet’s actions.
2. To hold harmless, indemnify and defend RCD and caregiver for damages resulting from pet’s use of pet doors.
3. To hold harmless, indemnify and defend RCD and caregiver for damages to pet and property resulting from client’s delayed return absent arrangements for RCD to continue service beyond scheduled end date and time.
4. To hold harmless, indemnify and defend RCD and caregiver for any damages resulting from the actions of the caregiver while providing service to client, whether or not compensated for said service, when performed per client’s general or specific instructions and when provided by RCD in the best interest of client’s pet and home.
5. To expressly waive and release any and all claims against RCD and its caregiver for issues arising from use of client's alarm system, including but not limited to local jurisdiction fees, penalties, assessments, etc. levied against client for false alarms.
6. To expressly waive and release any and all claims against RCD and its caregiver for issues resulting from job share.
7. To expressly waive and release any and all claims against RCD and its caregiver for illness, injury, disappearance or death of client’s pet.

This Pet Services Agreement shall remain in effect until a new agreement is submitted.

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