Frequently Asked Questions

We service the metropolitan Atlanta area; our administrative office is located in Duluth, GA.

Any pet sitter assigned to care for your pets will be our employee (not an independent contractor). All potential employees are carefully screened for pet nurturing personality and ability.

The company's owner personally interviews each candidate and checks their personal and professional references to ensure they meet our high standard of quality pet care.

Yes! All employess are subjected to a criminal background check prior to being employed.

Many of our employees are Certified Veterinary Technicians. All of our pet sitters, including vet techs, attend our in-house training course prior to employment.

We also hold periodic educational seminars for our pet sitters.

Each employee is covered by our Dishonesty Bond.

Details and contact information is available on the Insurance page via the About Us menu link.

Our pet sitters are employees and not independent contractors.

Georgia law requires us to insure each employee.

Details and contact information is available on the Insurance page via the About Us menu link.

We are not self-insured as many services are.

Our Liability Policy includes coverage for bodily injury, personal injury and property damage.

Details and contact information are available on the Insurance page via the About Us menu link.

The Georgia Department of Agriculture treats us the same as any standard kennel. A DOA inspector visits each and every one of our Bed & BiscuitSM locations periodically, at random, to ensure compliance with all state laws and to renew each location's license.

Check your boarding pet sitter's certificate.

We take great care to match a pet to a pet sitter - including home and family. We do so to prevent or minimize pet behavior problems. Your pet is an invited guest and is treated as a member of the pet sitter's family. We will not routinely kennel your pet unless you request it.

Your pet may be crated for its own protection as well as that of the pet sitter's home while he or she leaves to run short, routine errands.

No! Administering medications (ointments, salves, pills, shots, etc.) is included in the basic visit charge.

All reservations are made through our office or via this website, not with our pet sitters. We will be responsible for and responsive to only reservations which come through our administrative office.

We staff our phones, have voice mail and e-mail, and we return calls promptly. You will find a link to our on-line reservations on the left side menu - Book A Sitter.

Our office staff must assign the reservation's pet sitter, subject to client's acceptance. Making a reservation via this website or by calling the office allows the pet sitter to concentrate on caring for your pet.

If you do not make reservations via this website or by calling the office then neither you nor the pet sitter will have the protection of the dishonesty bond, liability insurance or our Workers' Compensation coverage.

Additionally, every pet sitter is our contracted employee and such behavior would breach their contract and they would be stealing from the company. We are aggressive in protecting our business from theft.

Please do not ask our pet sitters to be dishonest.

As long as it takes, usually around thirty minutes. We do know that higher maintenance or special care pets may require a little longer visit and that some pets simply require more attention and socialization than others. We are there to see to their needs.

Our emphasis is on your pet's physical and emotional needs.

Unlike many other pet sitting services, we only need one set of keys to your home. We do require this set of keys to be tested by both the pet sitter and owner to ensure they are correct.

We document your lockout instructions, maintaining this information in our database. Your pet sitter will have your instructions available in the unlikely event of a lockout.

You have decided the course of action we follow.

We hire responsible pet sitters. To help them do their job properly, while assuring your confidence, we require them to leave you notes on a Daily Diary for each and every visit they make. They will tell you of your pet's behavior, its melancholy during your absence, as well as meal, exercise and general health details.

We certainly would not have remained in business since 1991 if our pet sitters failed to show for their scheduled visits.

We accept Visa, Master Card and checks made payable to Reigning Cats & DogsSM.  Full payment is required prior to job commencement.

You pay the company not the employee.

Treat our service as you would any other service. Pet sitters are thrilled to receive monetary appreciation for a superior effort. Some clients tip at Christmas, some a few dollars each visit, some give gifts or just do nice things for the pet sitter.

Nothing is ever expected, but it is certainly appreciated.

We do not charge extra for our services on holidays, except for house sitting and then only on Easter Sunday, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day. We do so in consideration of the caregvier being away from family during those holidays.

Your data is stored on our computers and in files in our office and is available only to need-to-know employees, and then only for your benefit.

We subscribe to Security Metrics and receive a periodic security audit to satisfy the credit card industry's protection guidelines. Our current certification is available via the Security Metrics link on the bottom right of this page.

To protect all the data from theft, we subscribe to software which incorporates firewalls and additional security features to protect our systems from malicious attacks, intrusions, viruses, spyware, etc.

To protect against a general loss of data, we backup daily on-site, in addition, we backup to an off-site provider using the latest encryption technology.

Over the years we have received many questions such as this one, especially during economic downturns.

We suggest speaking to our office staff about your experience and how we will be the right service for you and your pet. We will do everything we can to ease your mind and prove to you that we are a professional company with professional pet sitters.