Quiz-PSP - Professional Pet Sitting and Dog Walking serving metropolitan Atlanta, GA

QUIZ--PET SERVICE PROVIDER

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Applicant's Name(*)

Which quiz were you instructed to take?(*)

All sections (not exempted)

Only the company sections (exempted)

Ⅰ. DOGS: Our best friend, the canine.

These questions pertain only to dogs.

1. Most home-related canine behavior problems are signs of:(*)

A. Boredom, stress, or learned behaviors

B. Spite

C. The dog wants a new home

2. What is the appropriate amount of time for a four-month-old puppy to be confined in a crate?(*)

A. Two hours

B. Three hours

C. Four hours

3. Defensive aggression posture is indicated by which of these characteristics?(*)

A. Direct eye contact, tail up and stiff, growling, ears forward

B. Tense muzzle, snarling, teeth exposed, ears back, tail down and tensed

C. Hiding under the bed

4. When a dog has diarrhea, which is false?(*)

A. Ignore the problem; it usually goes away on its own

B. If the symptoms last more than 24 hours, call the veterinarian

C. The dog ingested something upsetting, may have a parasite, or had a sudden change in diet

5. What are the most common causes of vomiting?(*)

A. It may be a bacterial, viral, or parasitic infection

B. Eating something that cannot pass and is stuck, such as a foreign object

C. Both A and B

6. Bloat is a severe symptom and often fatal. Get the dog to a vet.(*)

A. True

B. False

7. Georgia state law requires removing dog waste whenever walking or exercising your dog.(*)

A. True

B. False

8. Which of the following is not acceptable for dogs since they can cause severe illness or death? (*)

A. Carrots, broccoli, green beans

B. Grapes and chocolate

C. Both A and B

9. A dog’s fur insulates it from the elements and protects the skin from injury, but it also:(*)

A. Entices potential mates with the color and pattern

B. Cleans out the digestive tract when ingested

C. Acts as a health indicator

10. Which is a common sign of separation anxiety?(*)

A. Eating all the food in his bowl

B. Digging, chewing, and scratching at doors and windows

C. Prolonged sleeping pattern

Ⅱ. CATS: The mysterious feline.

These questions pertain only to cats.

1. A dog on its back exposing its belly indicates submission. In cats, it means it is:(*)

A. Also seeking a belly rub

B. Relaxed, comfortable, and does not feel threatened

C. In its ultimate defensive position

2. Which is not a sign of cystitis in a cat?(*)

A. An urgency to urinate, and difficulty or pain on urination

B. Vaginal discharge or odor

C. The cat will sit and strain in the litter box

3. Pilling a cat can be challenging. Which of the following is not recommended?(*)

A. Use butter as a lubricant, stroke the chin and neck gently until swallowed

B. Try hiding pill in canned food

C. Putting a dry pill as far back in the mouth as possible

4. What are the most common causes of feline ear infections?(*)

A. Ear mites and allergies

B. Cats do not get ear infections

C. Too many baths

5. What is the cause of hairballs in a cat?(*)

A. Grooming and stripping dead hairs with saliva

B. Hair reaching the stomach forming clumps in the lining of the stomach

C. Both A and B

6. What is feline cognitive dysfunction syndrome?(*)

A. Excessive eating and drinking

B. Feline senility

C. Feline diabetes

7. What are the signs of feline gingivitis?(*)

A. Inflammation around the gums, so the cat stops eating and paws at its mouth

B. Bad breath, bleeding gums, open mouth breathing

C. Both A and B

8. Common internal parasite are tapeworms, hookworms, whipworms, and roundworms.(*)

A. True

B. False

9. Small white-rice things in feces indicate:(*)

A. Tapeworm

B. Roundworm

C. Ringworm

10. What are some of the reason’s cats stop using their litter box?(*)

A. They are mad or upset and deliberately stop to punish their owner

B. They instead prefer to go outside

C. It is unclean or poorly located, abrupt changes, or medical conditions

Ⅲ. OTHER SPECIES: Do you know any?

These questions pertain to other species.

1. Guinea Pigs need the following:(*)

A. Ample space to move about

B. A gnawing log, tunnels for crawling and platforms for climbing

C. Both A and B

2. Which statement is false about Hamsters?(*)

A. They prefer an above-ground environment and light to find food

B. They are solitary and must be kept away from other hamsters

C. They should have constant access to food and water

3. Which statement is true about gerbils?(*)

A. They are one of the few rodents that are awake during the day and sleep at night

B. Their diet can include dried beans and bananas, unsalted peanuts and sunflower seeds

C. Both A and B

4. The Green Iguana is considered a good beginner’s pet, especially for children.(*)

A. True

B. False

5. Ferrets are social creatures who enjoy visiting with people outside their cages.(*)

A. True

B. False

Ⅳ. CLIENT SERVICE: Take the high road!

These questions pertain only to client relations.

1. In any negative situation with a client, their family, or their neighbor, I should:(*)

A. Never answer their insult with one of my own, even in defense

B. Remain calm and polite but depart immediately

C. Both A and B

2. When I encounter a rude client, family member, or neighbor, I should:(*)

A. Tell them off

B. Maintain my composure and politely disengage by immediately departing

C. Not be concerned my words might escalate their anger

3. How must you respond to a client who becomes personally critical?(*)

A. Calmly depart and contact my manager immediately

B. Criticize them in return

C. Provoke an altercation to prove my point

4. What would you do if a client consistently berates or talks down to you?(*)

A. Remain polite as I depart and contact my manager immediately

B. Tell them they need counseling

C. Berate them in return

5. What should you do if you arrive for a visit and find the client unexpectedly at home?(*)

A. Tell them off because it was quite embarrassing

B. Apologize, depart, and resume after they have left; notify my manager

C. This will never happen, clients always inform us of everything

Ⅴ. OUR COMPANY: Paid attention?

These questions pertain only to the company.

1. What is the company vision of Reigning Cats & Dogs?(*)

A. To get through as many visits as possible because the goal is to save money

B. Compassionate stewardship of animals when in our custody and control

C. A company vision is a waste of time. Pet Service Provider‘s do not really care

2. The company purchases bonding, liability, and workers’ compensation insurance for employees.(*)

A. True

B. False

3. The company employs a mobile app which includes GPS and Time Tracking.(*)

A. True

B. False

4. When using the Time To Pet App, when should you press “start service?”(*)

A. While in-route to the client’s home

B. Immediately before entering the client’s home

C. As soon as you drive up to the client’s home

5. What is the company dress code?(*)

A. Always wear business attire to show clients we are professionals

B. It does not matter how we look; no one will see us

C. Comfortable casual, appropriate for the function

6. Which of the following are company principles and standards?(*)

A. Employees should use common sense, common courtesy, and sound practical judgment

B. Employees should always practice honesty, integrity, and dependability

C. Both A and B

7. How should vacation requests be made?(*)

A. No one needs to request time-off from a pet service company

B. Requests must be made through the Time To Pet App

C. Request it anytime since there is no policy

8. What client service skills are essential while employed with Reigning Cats & Dogs?(*)

A. Always remain polite, never be confrontational, listen first – talk second

B. Because we deal primarily with animals, they are not required

C. Ignore any problems, and they will eventually go away

9. What should an employee never do regarding a client?(*)

A. Discuss religion, politics, or personal matters

B. Use a client’s vehicle even with their permission

C. Both A and B

10. What are some duties we do not provide during a reservation?(*)

A. Performing maintenance on a client’s home, pool, or yard

B. Take out trash and recycles

C. Ensure all doors and windows are secured and locked

11. For dogs in our care, how often should a dog get a potty break?(*)

A. A minimum of every 12-hours, but more often with puppies or geriatrics

B. A dog can hold it for up to 24 hours, so once per day is enough

C. The time of visits is of no consequence

12. The Pet Service Provider is an employee responsible for pet care when a client cannot.(*)

A. True

B. False

13. What are some items a Pet Service Provider should keep on hand?(*)

A. Hand sanitizer, an extra leash, pet waste bags, and a first aid kit

B. Mace/pepper spray, safety whistle, pet treats, flashlight

C. Both A and B

14. Why is it essential to have the client’s emergency contact number?(*)

A. Sometimes emergencies occur that need the client’s immediate attention

B. Never bother a client while on vacation for any reason

C. Emergencies are rare, so do not worry about it

15. Why is a client consultation necessary?(*)

A. Everyone does it, so we should too

B. A consultation is not necessary and can be covered over the phone

C. It allows for personalized instruction and familiarization for all

16. When meeting a client, what should a Pet Service Provider never do?(*)

A. Smoke or vape before meeting a client or chew gum during it

B. Take notes

C. Have a list of questions ready to ask the client

17. What are some of the extra services we offer during a visit?(*)

A. Clean pools and mow lawns

B. Water plants, take out the trash, bring in mail/packages

C. Drive their car to keep the battery charged

18. What do you do in the rare event you are locked out of client's home?(*)

A. Check client lockout instructions via their Time To Pet App profile

B. If necessary, call the client's emergency contact for additional instructions

C. Both A and B

19. What is a dangerous security breach during a pet visit?(*)

A. Leaving doors unlocked when inside or away from the client’s home

B. Allowing someone into the client’s home

C. Both A and B

20. In the event of inclement weather, what is a Pet Service Provider required to do?(*)

A. Prepare ahead of time and make every safe effort to provide the scheduled visit

B. Wait it out. The pets should be fine

C. Atlanta does not have inclement weather

21. What is the policy for employee/office communication?(*)

A. Whatever suits the employee best

B. Communicate with employees and clients via the Time To Pet App exclusively

C. Use personal e-mail

22. When a client attempts to make a reservation directly with the Pet Service Provider:(*)

A. Politely ask them to contact the office as you are contractually prohibited

B. It is okay to take their reservation; it saves time

C. This will never happen; the client knows better

23. In the case of a lost pet, what are several actions that should be taken?(*)

A. No action is required; the pet most likely will return home on its own

B. Contact management, post signs, search locally and on pet sites, check with neighbors

C. Depart routinely and hope for the best

24. Should a personal emergency prevent a scheduled pet care visit:(*)

A. Notify management immediately

B. Coordinate alternative arrangements with approved backup or management

C. Both A and B

25. When you accept a reservation from the office, what is the first thing you must do?(*)

A. Immediately reach out to the client to confirm and discuss any changes

B. Wait 24-48 hours, then contact the client

C. Ask the office to confirm for you

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