QUIZ--PET SERVICE PROVIDER (*) Indicates required field.Applicant's Name(*)Which quiz were you instructed to take?(*)All sections (not exempted)Only the company sections (exempted)Ⅰ. DOGS: Our best friend, the canine. These questions pertain only to dogs.1. Most home-related canine behavior problems are signs of:(*)A. Boredom, stress, or learned behaviorsB. SpiteC. The dog wants a new home2. What is the appropriate amount of time for a four-month-old puppy to be confined in a crate?(*)A. Two hoursB. Three hoursC. Four hours3. Defensive aggression posture is indicated by which of these characteristics?(*)A. Direct eye contact, tail up and stiff, growling, ears forwardB. Tense muzzle, snarling, teeth exposed, ears back, tail down and tensedC. Hiding under the bed4. When a dog has diarrhea, which is false?(*)A. Ignore the problem; it usually goes away on its ownB. If the symptoms last more than 24 hours, call the veterinarianC. The dog ingested something upsetting, may have a parasite, or had a sudden change in diet5. What are the most common causes of vomiting?(*)A. It may be a bacterial, viral, or parasitic infectionB. Eating something that cannot pass and is stuck, such as a foreign objectC. Both A and B6. Bloat is a severe symptom and often fatal. Get the dog to a vet.(*)A. TrueB. False7. Georgia state law requires removing dog waste whenever walking or exercising your dog.(*)A. TrueB. False8. Which of the following is not acceptable for dogs since they can cause severe illness or death? (*)A. Carrots, broccoli, green beansB. Grapes and chocolateC. Both A and B9. A dog’s fur insulates it from the elements and protects the skin from injury, but it also:(*)A. Entices potential mates with the color and patternB. Cleans out the digestive tract when ingestedC. Acts as a health indicator10. Which is a common sign of separation anxiety?(*)A. Eating all the food in his bowlB. Digging, chewing, and scratching at doors and windowsC. Prolonged sleeping patternⅡ. CATS: The mysterious feline.These questions pertain only to cats.1. A dog on its back exposing its belly indicates submission. In cats, it means it is:(*)A. Also seeking a belly rubB. Relaxed, comfortable, and does not feel threatenedC. In its ultimate defensive position2. Which is not a sign of cystitis in a cat?(*)A. An urgency to urinate, and difficulty or pain on urinationB. Vaginal discharge or odorC. The cat will sit and strain in the litter box3. Pilling a cat can be challenging. Which of the following is not recommended?(*)A. Use butter as a lubricant, stroke the chin and neck gently until swallowedB. Try hiding pill in canned foodC. Putting a dry pill as far back in the mouth as possible4. What are the most common causes of feline ear infections?(*)A. Ear mites and allergiesB. Cats do not get ear infectionsC. Too many baths5. What is the cause of hairballs in a cat?(*)A. Grooming and stripping dead hairs with salivaB. Hair reaching the stomach forming clumps in the lining of the stomachC. Both A and B6. What is feline cognitive dysfunction syndrome?(*)A. Excessive eating and drinkingB. Feline senilityC. Feline diabetes7. What are the signs of feline gingivitis?(*)A. Inflammation around the gums, so the cat stops eating and paws at its mouthB. Bad breath, bleeding gums, open mouth breathingC. Both A and B8. Common internal parasite are tapeworms, hookworms, whipworms, and roundworms.(*)A. TrueB. False9. Small white-rice things in feces indicate:(*)A. TapewormB. RoundwormC. Ringworm10. What are some of the reason’s cats stop using their litter box?(*)A. They are mad or upset and deliberately stop to punish their ownerB. They instead prefer to go outsideC. It is unclean or poorly located, abrupt changes, or medical conditionsⅢ. OTHER SPECIES: Do you know any?These questions pertain to other species. 1. Guinea Pigs need the following:(*)A. Ample space to move aboutB. A gnawing log, tunnels for crawling and platforms for climbingC. Both A and B2. Which statement is false about Hamsters?(*)A. They prefer an above-ground environment and light to find foodB. They are solitary and must be kept away from other hamstersC. They should have constant access to food and water3. Which statement is true about gerbils?(*)A. They are one of the few rodents that are awake during the day and sleep at nightB. Their diet can include dried beans and bananas, unsalted peanuts and sunflower seedsC. Both A and B4. The Green Iguana is considered a good beginner’s pet, especially for children.(*)A. TrueB. False5. Ferrets are social creatures who enjoy visiting with people outside their cages.(*)A. TrueB. FalseⅣ. CLIENT SERVICE: Take the high road!These questions pertain only to client relations.1. In any negative situation with a client, their family, or their neighbor, I should:(*)A. Never answer their insult with one of my own, even in defenseB. Remain calm and polite but depart immediatelyC. Both A and B2. When I encounter a rude client, family member, or neighbor, I should:(*)A. Tell them offB. Maintain my composure and politely disengage by immediately departingC. Not be concerned my words might escalate their anger3. How must you respond to a client who becomes personally critical?(*)A. Calmly depart and contact my manager immediatelyB. Criticize them in returnC. Provoke an altercation to prove my point4. What would you do if a client consistently berates or talks down to you?(*)A. Remain polite as I depart and contact my manager immediatelyB. Tell them they need counselingC. Berate them in return5. What should you do if you arrive for a visit and find the client unexpectedly at home?(*)A. Tell them off because it was quite embarrassingB. Apologize, depart, and resume after they have left; notify my managerC. This will never happen, clients always inform us of everythingⅤ. OUR COMPANY: Paid attention?These questions pertain only to the company.1. What is the company vision of Reigning Cats & Dogs?(*)A. To get through as many visits as possible because the goal is to save moneyB. Compassionate stewardship of animals when in our custody and controlC. A company vision is a waste of time. Pet Service Provider‘s do not really care2. The company purchases bonding, liability, and workers’ compensation insurance for employees.(*)A. TrueB. False3. The company employs a mobile app which includes GPS and Time Tracking.(*)A. TrueB. False4. When using the Time To Pet App, when should you press “start service?”(*)A. While in-route to the client’s homeB. Immediately before entering the client’s homeC. As soon as you drive up to the client’s home5. What is the company dress code?(*)A. Always wear business attire to show clients we are professionalsB. It does not matter how we look; no one will see usC. Comfortable casual, appropriate for the function6. Which of the following are company principles and standards?(*)A. Employees should use common sense, common courtesy, and sound practical judgmentB. Employees should always practice honesty, integrity, and dependabilityC. Both A and B7. How should vacation requests be made?(*)A. No one needs to request time-off from a pet service companyB. Requests must be made through the Time To Pet AppC. Request it anytime since there is no policy8. What client service skills are essential while employed with Reigning Cats & Dogs?(*)A. Always remain polite, never be confrontational, listen first – talk secondB. Because we deal primarily with animals, they are not requiredC. Ignore any problems, and they will eventually go away9. What should an employee never do regarding a client?(*)A. Discuss religion, politics, or personal mattersB. Use a client’s vehicle even with their permissionC. Both A and B10. What are some duties we do not provide during a reservation?(*)A. Performing maintenance on a client’s home, pool, or yardB. Take out trash and recyclesC. Ensure all doors and windows are secured and locked11. For dogs in our care, how often should a dog get a potty break?(*)A. A minimum of every 12-hours, but more often with puppies or geriatricsB. A dog can hold it for up to 24 hours, so once per day is enoughC. The time of visits is of no consequence12. The Pet Service Provider is an employee responsible for pet care when a client cannot.(*)A. TrueB. False13. What are some items a Pet Service Provider should keep on hand?(*)A. Hand sanitizer, an extra leash, pet waste bags, and a first aid kitB. Mace/pepper spray, safety whistle, pet treats, flashlightC. Both A and B14. Why is it essential to have the client’s emergency contact number?(*)A. Sometimes emergencies occur that need the client’s immediate attentionB. Never bother a client while on vacation for any reasonC. Emergencies are rare, so do not worry about it15. Why is a client consultation necessary?(*)A. Everyone does it, so we should tooB. A consultation is not necessary and can be covered over the phoneC. It allows for personalized instruction and familiarization for all16. When meeting a client, what should a Pet Service Provider never do?(*)A. Smoke or vape before meeting a client or chew gum during itB. Take notesC. Have a list of questions ready to ask the client17. What are some of the extra services we offer during a visit?(*)A. Clean pools and mow lawnsB. Water plants, take out the trash, bring in mail/packagesC. Drive their car to keep the battery charged18. What do you do in the rare event you are locked out of client's home?(*)A. Check client lockout instructions via their Time To Pet App profileB. If necessary, call the client's emergency contact for additional instructionsC. Both A and B19. What is a dangerous security breach during a pet visit?(*)A. Leaving doors unlocked when inside or away from the client’s homeB. Allowing someone into the client’s homeC. Both A and B20. In the event of inclement weather, what is a Pet Service Provider required to do?(*)A. Prepare ahead of time and make every safe effort to provide the scheduled visitB. Wait it out. The pets should be fineC. Atlanta does not have inclement weather21. What is the policy for employee/office communication?(*)A. Whatever suits the employee bestB. Communicate with employees and clients via the Time To Pet App exclusivelyC. Use personal e-mail22. When a client attempts to make a reservation directly with the Pet Service Provider:(*)A. Politely ask them to contact the office as you are contractually prohibitedB. It is okay to take their reservation; it saves timeC. This will never happen; the client knows better23. In the case of a lost pet, what are several actions that should be taken?(*)A. No action is required; the pet most likely will return home on its ownB. Contact management, post signs, search locally and on pet sites, check with neighborsC. Depart routinely and hope for the best24. Should a personal emergency prevent a scheduled pet care visit:(*)A. Notify management immediatelyB. Coordinate alternative arrangements with approved backup or managementC. Both A and B25. When you accept a reservation from the office, what is the first thing you must do?(*)A. Immediately reach out to the client to confirm and discuss any changesB. Wait 24-48 hours, then contact the clientC. Ask the office to confirm for youPlease type the characters(*)This helps us prevent spam, thank you.SendThis field should be left blank